Refund Policy
Effective Date: June 12, 2025
Last Updated: June 12, 2025
Introduction
At AI Italian Brainrot Generator, operated by Yuan Mingxi at italianbrainrots.org, we strive to provide our users with the best AI-powered abstract content generation experience possible.
Refund Eligibility
Time Limit
Refund requests must be made within 7 days of your purchase. After this period, we cannot process any refund requests. This time limit ensures we can efficiently manage our service while providing reasonable protection for our customers.
Credit Usage Limit
If you have used more than 20% of your purchased credits, you are not eligible for a full refund, regardless of the time since purchase. However, we may consider partial refunds on a case-by-case basis.
Service Issues
If you experience technical issues that prevent you from using our AI generation services, please contact our support team first. We will work to resolve any service-related problems before considering refund options.
How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
1. Contact Our Support Team
Email us at support@italianbrainrots.org. We aim to respond to all refund requests within 24 hours.
2. Provide Required Details
Include the following information in your refund request:
- Your account email address
- Transaction ID or order number
- Purchase date and amount
- Detailed reason for the refund request
- Number of credits used (if applicable)
3. Submit Within Time Limit
Ensure your request is submitted within 7 days of your purchase. Late requests cannot be processed.
Processing Refunds
Review Process
Once we receive your refund request, our team will review it thoroughly and notify you of the approval or denial within 2-3 business days. We may request additional information if needed.
Payment Processing
If your refund is approved, it will be processed to your original payment method within 5-10 business days. The exact timing may vary depending on your bank or payment provider.
Partial Refunds
In some cases, we may offer partial refunds based on credit usage or other circumstances. Partial refund amounts will be calculated fairly and communicated clearly.
Non-Refundable Items
The following items are not eligible for refunds:
- Credits that have been fully or substantially used (more than 20%)
- Purchases made more than 7 days ago
- Custom requests or specialized services
- Promotional or discounted subscription periods
- Fees related to third-party services or integrations
Subscription Cancellations
For subscription-based services:
- You can cancel your subscription at any time through your account settings
- Cancellations take effect at the end of your current billing period
- No refunds are provided for partial subscription periods unless required by law
- Unused credits from cancelled subscriptions do not carry over
Dispute Resolution
If you disagree with our refund decision, you may request a review by contacting our customer service team. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.
Changes to This Policy
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page with an updated "Last Modified" date. We encourage you to review this policy periodically. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Information
If you have any questions about this Refund Policy or need to request a refund, please contact Yuan Mingxi at support@italianbrainrots.org. We are committed to providing excellent customer service and will address your concerns promptly.
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